Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your physical item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, with no signs of wear, and in its original packaging. Youβll also need the receipt or proof of purchase.
To start a return, you must contact us at kalme.site@gmail.com. Please note that returns must be sent to the following address: Tbilisi, Vazisubani III-II-IX, apt 116.
If your return is accepted, weβll provide instructions. Please note that the customer is responsible for all return shipping costs. Items sent back to us without prior authorization will not be accepted.
Damages and Issues
Please inspect your order immediately upon reception. You must notify us of any defects, damages, or incorrect items within 48 hours of delivery. Claims made after this period may not be accepted for evaluation.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom products, sale items, promotional products, or gift cards. We reserve the right to refuse a return if the item does not meet the required condition standards.
Special Terms for Digital Products (E-books)
In accordance with consumer protection laws regarding digital content, E-books and digital downloads are strictly non-returnable and non-refundable once the download link, file, or access has been provided.
Furthermore, please be advised that our platform is currently operating in a testing (Beta) phase. In the event of a verified technical glitch or system failure that prevents you from accessing your purchased E-book, you must contact us at kalme.site@gmail.com within 48 hours of the purchase. Technical cases will be evaluated individually. At our sole discretion, we reserve the right to either provide an alternative method of digital delivery or issue a partial credit/refund. No automatic refunds apply.
Exchanges
The fastest way to ensure you get what you want is to return the physical item you have, and once the return is accepted, make a separate purchase for the new item.
International Shipping & Orders
Please note that KALME currently processes and delivers orders strictly within Georgia. If you are located outside of Georgia and placed an order by mistake, contact us immediately at kalme.site@gmail.com. If a refund is issued, it will be subject to a deduction of any non-recoverable transaction fees incurred by our payment provider.
Refunds
We will notify you once weβve received and inspected your return. If approved, youβll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since weβve approved your return,
please contact us atΒ kalme.site@gmail.com.
